e-Gift Card Program FAQ

To begin purchasing, your organisation must set up a corporate profile on our dedicated portal:

• Navigate to the Customer Portal and click Register Account.
• Follow the prompts, ensuring you use an official work email address associated with your organisation.
• Our Finance Team will review the registration to verify that the email belongs to a legitimate, active organisation before activating your account.
• Once approved and activated, your company can securely log in and place orders directly through the portal.

• Minimum Spend: $50 total per transaction (this value can be split across multiple individual cards).
• Maximum Spend: $5,000 total per transaction.

Once your payment has been successfully processed, an email containing an Excel (CSV) file will be dispatched to the registered corporate email address.

This secure file contains separate, unique web links for each e-Gift Card. Your internal team can copy and paste these secure URLs to distribute directly to employees or community recipients via email, SMS, or messaging platforms.

💡 Management Tip: You can easily copy the data from the CSV file into your own internal tracking spreadsheet to monitor details such as: To whom was the card given? On what date? What was the purpose? You can also use this template to manually note balance checks over time.

Once an order is processed and the secure links are generated, the digital cards are treated similarly to cash. Orders cannot be cancelled or refunded. If a link has been sent to an incorrect email address but has not yet been opened or spent, your Finance Team can simply re-assign that specific URL from your master CSV file to the correct recipient.

To simplify administration, we offer exactly two types of specialized e-Gift Cards. You do not need to purchase separate cards for individual towns:

• ALPA e-Gift Cards: Universally accepted across all participating ALPA community stores.
• Island & Cape (I&C) e-Gift Cards: Universally accepted across all participating Island & Cape regional stores.

The e-Gift Card does not need to be spent in a single transaction. It can be used multiple times across separate shopping trips until the total balance is completely redeemed.

• Partial Spending: If a purchase total is less than the card balance, the remaining funds stay safely on the digital card for future use. For example, if an employee has a $100 card and spends $45 on their first visit, the remaining $55 stays on the card until their next shop.
• To confirm with Allan | Split Tender Processing: If a purchase total exceeds the card's remaining balance, the employee can use the exact remaining balance on the e-Gift Card and pay the difference using cash, a standard debit/credit card, or another active e-Gift Card at the cash register.

The card remains active, flexible, and completely reusable for any transaction amounts until the balance hits $0 or the 3-year validity window closes.

Cards are tightly locked to their respective networks and are redeemable at the following regional locations:

No. These e-Gift Cards act as standard open-value tenders within our point-of-sale network. There is no automated category or item blocking at the cash register; the cardholder can use the balance to buy any items available at the store.

Because the platform does not mechanically block specific products, compliance must be managed via your internal policy workflows.

• Receipt Matching: We recommend establishing an internal policy requiring employees to photograph or scan their physical store receipt and submit it to your Finance Team after every shop.
• Portal Auditing: Your Finance Team can routinely check the card's remaining balance via the portal to ensure the spending matches the frequency and expectations of your internal program.

Anyone can check the real-time balance of an active card online at any time via a mobile device or computer:

• Open the Customer Portal.
• Go to the Check Balance section.
• Enter the unique Card Number located on the digital voucher.

This allows both your corporate finance team (using your master list numbers) and individual employees to track remaining funds instantly before heading to the register.

As soon as the balance hits $0, the card becomes inactive. While the visual barcode may still physically scan at the register, our point-of-sale network will instantly decline any subsequent transactions. The digital voucher can then be discarded.

In strict compliance with the Australian Consumer Law (ACL), all e-Gift Cards remain valid for exactly 3 years (36 months) from the precise date they were issued.

Under standard Australian retail and gift card regulations, any balance left unspent after the mandatory 3-year window expires is forfeited. This remaining value is permanently dissolved ("burnt") and can no longer be retrieved, reactivated, or reimbursed to either the corporate purchaser or the end recipient. We highly encourage setting internal reminders to ensure your teams exhaust their balances before the 3-year cutoff.

The 1.5% fee is a standard payment processing and transaction fee applied strictly at the time of online purchase. This fee is a direct pass-through of the operational costs required to securely transmit funds and issue digital card data over the web. It is composed of:

• Card Scheme Fees: Fees charged by payment networks (such as Visa, Mastercard, and eftpos) to process digital transactions securely.
• Interchange Fees: Baseline transaction costs charged between financial institutions to securely verify and route online payments.
• Payment Gateway Fees: The cost of utilizing highly secure online digital gateways to encrypt transaction data, prevent fraud, and instantly dispatch your e-Gift Card via SMS or email.

No. There are absolutely no post-supply, account-keeping, or monthly inactivity fees. The face value of the card will remain completely intact for the entirety of the 3-year validity window until it is spent or reaches its hard expiration date.

If a smartphone screen is cracked, dimmed, or a checkout scanner malfunctions, the transaction can still be completed. The cashier can manually key in the numeric Card Number printed directly underneath the barcode on the digital voucher screen into the POS terminal to process the payment.

No. For data integrity and security across remote networks, these corporate e-Gift Cards are issued as fixed, non-reloadable digital vouchers. Once the initial balance is spent, you cannot add more funds to that specific card number. If an employee requires further assistance or rewards, your corporate administrator must issue them a new card link.

We take no responsibility for redistribution of cards because links are managed and distributed by individual organisations, the end employee will need to contact your internal Finance Team. Your administrator can look up that specific employee's assignment details on your internal tracking spreadsheet, locate the matching secure URL link from your original master CSV file, and re-send it to them.

Because digital URLs host active card balances, they should be treated with the same caution as physical cash. If an employee loses access:

• Your account administrator should lookup the card number on your internal tracking sheet.
• Enter that card number into the portal's Check Balance tool.
• If the balance is still intact, your admin can securely resend the exact link from your original master CSV file to the employee.

Note: If the link was opened by an unauthorized third party and spent at a regional store before your team flags it, the value cannot be recovered or reissued.

No. Once a bulk order is processed, the specific values loaded onto each unique secure link in your CSV file are fixed. For instance, if you order one $500 card link, it cannot be broken down into five $100 links after the transaction is finalized. We strongly recommend mapping out your exact employee allocation requirements before submitting your checkout transaction through the Customer Portal.

Our digital ecosystem relies on a partnership between world-class enterprise technology providers:

• Product Owner & Core Architecture: Givex dictates the infrastructure behind our e-Gift card ledger, link distribution system, and real-time balance engine.
• Developer & Platform Management: Shift4, a premier global commerce technology firm, manages the developer infrastructure and maintains the secure web hosting for the Customer Portal.

Together, they ensure the portal remains active, protected against cyber threats, and perfectly integrated with our local retail store endpoints.

When your organisation pays for an e-Gift Card batch at checkout, the payment is securely handled by Global Blue (a specialized international transaction processing arm of the Shift4 group). Global Blue handles the direct B2B corporate acquiring, verifies payment legitimacy for fraud protection, and instantly clears the funds so your CSV card file can be generated without processing delays.

To confirm with Allan | Yes. As soon as payment is verified and cleared by Global Blue, a formal Tax Invoice will be automatically generated and emailed to your registered work email address. You can also log into the Customer Portal at any time to view, track, and download your complete order and invoice history.

To confirm with Brandon | No. In accordance with Australian Taxation Office (ATO) rulings, the purchase of an e-Gift Card is considered a voucher exchange and does not attract GST at the time of purchase. GST is only calculated and applied at the retail point-of-sale when the end employee redeems the card for actual taxable goods. Your corporate invoice will show a $0 GST allocation for the gift card values.