ALPA’s Student Support and Wellbeing Policy ensures learners are supported academically, emotionally, and socially throughout their training. The learning environment is inclusive, culturally safe, and responsive to individual needs. Academic support includes LLN evaluating, mentoring, study skills workshops, and assistance with technologies. Cultural safety is prioritised through First Nations and CALD support officers, flexible arrangements for cultural obligations, and translation services to aid engagement.

Wellbeing support is confidential, and ALPA will inform students, with referrals to external professionals. Accessibility is addressed through reasonable adjustments such as physical aids, ergonomic setups, and flexible delivery for students with health conditions or caring responsibilities. Social connection is encouraged through orientation, peer activities, group learning, and referrals to community services. Student achievements are celebrated to encourage participation and belonging.

Unacceptable practices include ignoring wellbeing concerns, discrimination, breaches of confidentiality, and unjustified refusal of support. ALPA continuously improves its support strategies to meet learner needs.

Rights of a learner

All students have the right to:

• Be treated fairly and with respect by all ALPA staff and other students.
• Not be harassed or discriminated against
• Learn in a supportive environment
• Have your personal details kept private and secure
• Receive training, assessment and support services that meet your individual needs.

ALPA Training must:

• Provide you with information about how you can make a complaint or an appeal if you are unhappy with your training
• Tell you if they are unable to continue your training due to any reason

Responsibilities of learners:

When you do a qualification you need to be involved by:

• Coming to work and attending training
• Being enthusiastic about learning
• Completing assessment tasks
• Keeping records of what you do at work
• Letting your trainer know if you need any support to complete your training
• Treating all others and their property fairly and with respect

Links to services

Domestic and Family Violence

Domestic, family and sexual violence includes violence where someone hurts, scares, or controls you. It can be carried out by a relative, a partner, carer, guardian, or someone you live with.

• For emergencies, call 000
• Lifeline – a national crisis call centre: 131 114
• 13YARN Australia: a crisis support line for Aboriginal and Torres Strait Islander people. Available 24/7
  • Support for Depression, domestic violence, financial stress, loneliness, and grief, loss, and sorry business
  • Fact sheets
  • Call 13 92 76
• MensLine Australia: supporting men experiencing or using violence and want to change behaviour: 1300 789 978
• Ruby Gaea Darwin Centre Against Sexual Violence: 08 8945 0155
• 1800 RESPECT: A domestic and family violence counselling and information service. (1800 737 732) or webchat.
• MAF Arnhem Land: MAF provides fast evacuation of these abused adults and children living in remote communities.  Call (08) 8987 1166 for assistance

Remember, if you or someone else is in immediate danger, call the police (000). Also, by NT law you must report domestic and family to police. This includes if you believe a child or adult is in danger.

Crisis Accommodation

• Nhulunbuy crisis accommodation: 08 8987 1166
• Maningrida Safe House  operated by Territory Families: 08 89795861
• Ramingining Safe House - operated by Territory Families: 08 8979 7879
• Dawn House, Darwin: 08 89451388
• Catholic Care NT Men’s Behaviour Change Program: 08 8944 2000
• Darwin Aboriginal and Indigenous Women’s Shelter and Outreach: 08 8945 2284

Alcohol and Other Drugs

• Alcoholics Anonymous: tel:1300222222
• Alcohol and Drug Foundation The Alcohol and Drug Foundation - Alcohol and Drug Foundation
• Amity Community Services: 1800 019 343 - http://www.amity.org.au/
• CAAPS: Healthy Families Residential Rehabilitation Program: 08 8922 4852. CAAPS Healthy Families Program – NTcommunity

Mental Health and Suicide Prevention

• Beyond Blue: 24/7 Support for Anxiety, Depression and Suicide Prevention. - Beyond Blue
• The Black Dog Institute: Black Dog Institute | Better Mental Health | Science. Compassion. Action.
• Headspace: A service for young people requiring supporting for mental heath and study support, headspace National Youth Mental Health Foundation

Legal Issues

• NT Legal Aid Commission: 1800 019 343
• North Australian Aboriginal Family Legal Service: 8923 8200
• NT Legal Aid Commission: 1800 019 343
• Top End Women's Legal Service: 08 8982 3000

Youth Support

• NT Government Family and Youth Support Programs: Family and youth support | Department of Children and Families
• Catholic Care Youth services: Children and Youth Counselling. Contact Us - CatholicCare NT
• Kids Helpline – 1800 551 800 - Kids Helpline | Phone Counselling Service | 1800 55 1800

2. Cultural sensitivity warning

ALPA resources are contextualised to our First Nations cohort across the NT and Northern Queensland. Aboriginal and Torres Strait Islander people are advised that this resource may contain images, voices and videos of deceased persons. 

Users are warned that there may be words and descriptions that may be culturally sensitive, and which might not normally be used in certain public or community contexts.

All case study characters are fictional. Names may be changed as required.